No Common Sense in Ohio Child Support

In an attempt to make everything "easier" Ohio has decided to switch to a debit card system where the funds are deposited to a card and no more paper checks would be necessary.

Only one problem, with paper checks or even electronic deposit into a checking or savings account there was a paper record. With the new debit card system they do not send you any type of a statement. You can call and get information from an 800 number and speak with a customer service rep but there is no paper record to track payments, nor will the customer service reps from the card company (who are not State Employees from my understanding) send you a paper record, you are told to call Child Support.

I just got done talking with a supervisor who tried to tell me that child support was paid in advance (bullshit number one) and that more payments were made than actually show (bullshit number two). She finally did get the simple logic of what I was saying and finally admitted that there were payments missing. Where are they? Who knows but she's going to get right on that. Sure I believe that, I also believe I will see pigs fly and little leprachauns appearing to help me with my housework.

I've written to every official I know about the lack of paper documentation for those of us receiving child support. Even if it were only done quarterly it would be a record for us rather than putting our trust in a system that has already demonstrated it is messed up. No response yet from anyone on this issue. The irony here is the state makes such a huge deal about dead beat parents when the state has delayed and withheld money yet when it is them that owes money to children of custodial parents we are supposed to be quiet and call back in a few days or go on line. Sure....and get this message:

Notice: The system you are trying to access is down for maintenance. We apologize for any inconvenience and ask that you please try back later.