From Kathy at "Creating Passionate Users"
You don't really have passionate users until someone starts accusing them of "drinking the koolaid." You might have happy users, even loyal users, but it's the truly passionate that piss off others enough to motivate them to say something. Where there is passion, there is always anti-passion... or rather passion in the hate dimension.
If you create passionate users, you have to expect passionate detractors. You should welcome their appearance in blogs, forums, and user groups. It means you've arrived. Forget the tipping point--if you want to measure passion, look for the koolaid point.
:-)
4 comments:
Lisa posted this,
”If you create passionate users, you have to expect passionate detractors.”
From Kathy at "Creating Passionate Users."
True enough, but you can still expect (read as: demand) a certain amount of civil discourse IF you set a civil tone in your own posting style.
And, on your own blog, you can enforce the civil discourse by fearlessly deleting any post that does not fit your idea of “civil…”
That's true HT and that might be why I would never reach those koolaid moments. It could very well be a good thing.
Sometimes it's better to seek passion in other ways
:-)
She's a blogger and her blog is called "Creating Passionate Users" it's in my blogroll.
If you click on the link of the title you'll go directly to her post.
I posted this partly in snarky humor, partly because it is true. Not only in the blogs but on message boards people get passionate about their beliefs. Sometimes it creates the type of discussion that is good, other times it goes to what she was referring to "the koolaid point"
Considering I've focused on both Kos and Freepers who have their share of koolaid moments, it was a reflection on the syndrome that causes people to react.
As HT pointed out though, that can cause the lack of civil debate when things become too passionate.
When I read it is I went wow, I've seen this happen...so I shared it.
Clearer now?
:-)
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