The good news is Emily's car was found, and it wasn't totally destroyed. A broken side window, her stereo was stolen and a camera tripod that belonged to her boyfriend was taken. They left her textbooks in the car thankfully. Yet, she got the call at noon that they found the car, she left work to arrange to get the car. It was towed to the impound lot with no chance given for her to get it. For having her car that was stolen from her returned to her from the impound lot where they held it for under three hours, the City of Toledo charged her $97.00 cash, they won't take checks. They will take credit cards but her's were stolen when the house was broken in to.
I can understand charging that high of a fee if a person has their car impounded for breaking the law, but she was the victim here. The woman at the impound lot told her that her insurance company would reimburse her, ummm not really because she like almost all of us has a deductible. Nor does that justify that high of a fee anyway given that type of an attitude seems to forget the fact that increased insurance rates come from increased claims.
She's understandably angry, angry at the person who broke into their home and took her car, angry at whoever added insult to injury and broke the car window, there was no reason to break a window. I seriously doubt the thief locked the car when he abandoned it on Collingwood. Then she's angry at the system that charges victims. The locksmith told her they typically give a person a certain amount of time to get their car, they didn't do that for her. Nor does the Toledo Police website give any information as to impound fees. Nor do they state they don't accept checks. Nor do they state that their lot is in such disrepair that they parked her car in over a foot of mud and standing water so that they had to climb over other cars to even get to hers. Had she not taken care of it before they closed today it would have been an additional $12.00 a day....
So while she's happy to have her car back and her textbooks.....she's been robbed twice.....
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11 comments:
97 bucks for three hours, but an additional day is only $12.00 extra. Now there's a buttfuck system. Sorry to here that the Toledo impound as a bunch of rapists for cash. Is there anyway for her to sue the Toledo police for the charge and for damages to her car by putting it in a mudfill lot? Just a thought. At least she has the car and her books back.
Hope that this ends her troubles.
I'm not sure what she can do about it though I asked her for a copy of her insurance policy. I'm going to go over it thoroughly and make sure charges like this would have to meet her deductible. I also plan to talk to the police department tomorrow and ask them why this policy isn't listed on their website and why they charge people that are a victim of a crime that much to return their car. I also want to know what the written policy is on the time factor allowed after notification that a car has been found. If they are giving other people several hours so they can avoid paying the impound fee than she should have been given that or refund her money. It's not like she waited a day or even half a day, or the car was in a location where it needed to be immediately moved. It was parked and abandoned on Collingwood Ave. Probably the only reason they discovered it was stolen was the broken window must have drawn attention to it. She said they didn't even use all the gas in the car so it was obvious it had not been driven very far. (That's another plus at least they left gas in it)
This is outrageous!!!
I'm glad you're taking step to try to redress this situation.
I hope the insurance company doesn't give her any crap. She doesn't need any more hassle over this than she's already gotten.
Also, I recommend checking the car for items that weren't there before. The thieves may have left something traceable behind.
My car was repeatedly broken into and once I found a flashlight left behind. The cop took it, hoping to get prints off the battery. I don't know if they were ever successful, but the thefts stopped, so I'm hoping so.
Check with the insurance company anyway. Several years ago, my woman locked her keys in the car. She called a locksmith on her cell phone, and he popped the lock for $35. He gave us a receipt and said our insurance company would reimburse her.
He was right. She called, dropped off the receipt, and State Farm gave her a check in about three days or so.
I'd like to think that if they reimbursed her (without dipping into her deductible), then Emily will fare well, too. After all, my understanding is that deductibles are for accidents or other higher-cost claims, not penny-ante stuff like locked keys or impound fees.
Do you guys have a consumer advocate on your local news? Every city I've lived in had one on at least one channel. It's amazing how you can get resolution simply by publicly announcing the name of the company and by putting a camera in their faces! :-)
Good luck!
Actually, the city of Toledo, like many other cities, has several auto thieves on the payroll. They work a 40 hour week just like the rest of the city employees. The job is to steal cars and park them in locations where they are recoverable so that the city can collect the $ 97 plus storage fee.
Okay, maybe it isn't quite that way, we elect these thieves first and then they steal the cars.
Thanks Jonathan, I haven't found out much of anything yet, alot of we'll get back to you or the person you should speak to isn't available right now from the City. I haven't talked to her yet this a.m. to find out what the insurance company told her.
We do have two stations that do the consumer advocate type stories as well as Mike was interested in interviewing her, so she does have those options as well.
Stephanie, the police never even did anything with the car, so there were no fingerprints taken or anything done. All they did was report it found, have someone call her and then? Tow it to impound so the chances of anyone getting caught is pretty small.
That about describes how she felt TF, the car wasn't even damaged to the point it couldnt be driven. All she needed was a locksmith because all of her keys were stolen and it started up, once they got it out of the mud pit...drove it home. That's another whole issue, if you know someone is on their way to get their car and it's not totaled or even damaged to the point it's not driveable why they would place it inbetween other cars out in that much mud and standing water is really not good City Service. I may not be an official Toledo City Resident but she is...
Maybe we can band together to get the city to revise this stupid law, Lisa.
The idea that crime victims should have to pay is absurd; should we then bill the families of murder victims for the cost of autopsies and homicide investigations?
SHHHHH, Mike....you'll give them ideas!
:-)
I agree this should be added to the list of things that should be changed.
:-)
Lisa,
”Nor does the Toledo Police website give any information as to impound fees. Nor do they state they don't accept checks.”
Why should they, THAT would be helpful…
”Nor do they state that their lot is in such disrepair that they parked her car in over a foot of mud and standing water so that they had to climb over other cars to even get to hers.”
That lot is fairly new, less than 6 months old.
”Had she not taken care of it before they closed today it would have been an additional $12.00 a day....”
That should read, …only an additional $12.00 a day.
Welcome to the City of Toledo’s Monopol.. err, Impound Lot…
Although it doesn’t seem like it, it really could have been worse, much worse.
:-(
Lisa,
I'm feeling you on this. I had a vehicle stolen a few years ago. It was recovered, but some damage was inflicted. I don't recall much "out of pocket" costs, but the whole ordeal was a nightmare.
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